JIC RELEASE NO. 359 - DPHSS Issues Guidance Memo 2020-39


JIC RELEASE NO. 359 - DPHSS Issues Guidance Memo 2020-39

For information on COVID-19 cases, visit the COVID-19 Dashboard and Situation Report at http://dphss.guam.gov/covid-19/. The COVID-19 Dashboard is updated on business days.


DPHSS Issues Guidance Memo 2020-39
The Department of Public Health and Social Services (DPHSS) issued Guidance Memo 2020-39 to advise the public of restrictions and allowances for business and government operations in accordance with Executive Order No. 2020-34 during the current Pandemic Conditions of Readiness (PCOR) 1, which was declared by Executive Order No. 2020-27.


This Guidance Memo includes the following updates from previous guidance memos:

  • Authorized Businesses and Services

    • Critical Government of Guam agencies, provided such agencies and departments are able to adequately protect their employees and the public through the implementation of COVID-19 mitigation measures provided by U.S. Centers for Disease Control and Prevention (CDC) and DPHSS Guidance Memo 2020-28.

    • All other Government of Guam agencies may operate at 25% capacity.  Business-related customer services may operate on a limited basis.  All other customer service functions may occur by appointment.

    • Outdoor Dining at Eating and Drinking Establishments 

      • The dining area may be covered to protect from the elements but shall not be enclosed by more than two walls;

      • Adherence to the Guam Food Code;

      • Prohibition of indoor dining;

      • Each party must be comprised of individuals from the same household and not to exceed six (6) people;

      • Customers must wear face masks when speaking with the employees;

      • All tables between different parties must be at least 6 feet apart or have a physical barrier between the parties which is of sufficient height and width;

      • Customers are permitted to enter the establishment to use the restrooms; 

      • A written record is maintained as outlined in DPHSS Guidance Memo 2020-39.

    • Other Retail Stores may operate at no greater than 25% capacity and further subject to the following conditions:  mandating the wearing of masks and social distancing of at least six (6) feet, providing for easy access to either a hand washing station or hand sanitizer, encouraging all employees and patrons to download the Guam COVID Alert App. 

    • Running, walking, biking, and other individual recreation and exercise is permitted on public roadways, beaches, and parks.

    • Recreational boating by single household unit.

    • Outdoor, non-contact, recreational activities, such as golf, tennis, shooting, scuba diving; provided, the following are implemented:

      • Social distancing of not less than 6 ft. is maintained;

      • Face mask is worn whenever possible

      • Group activities cannot exceed 4 individuals; and

      • Each golfer shall ride in a separate cart.

  • The following businesses and services are by appointment only, and must not exceed 25% of the occupancy load:

    • Animal grooming and training establishments;

    • Cosmetology Establishments; must adhere to the following restrictions: 

      • Prohibits walk-ins;

      • Prohibits waiting rooms (customers must wait in their vehicles);

      • Separate rooms are utilized or workstations must be 6 ft apart;

      • The employee servicing the customer wears a face mask and a face shield;

      • Cosmetology Establishments comply with DPHSS Guidance Memorandum 2020-26;

      • Therapeutic massage establishments comply with DPHSS Guidance Memorandum 2020-22; and

      • A written record is maintained as outlined in DPHSS Guidance Memo 2020-39

    • Dive shops;

    • Auto wash, detailing, and tinting businesses;

    • Photography services;

    • Financial planning;

    • Advertising and marketing;

    • In-office Consulting;

    • Shopping Centers or Malls with the following requirements:

      • Food courts or Eating and Drinking Establishments are authorized Outdoor Dining and/or take out only—indoor dining is prohibited 

      • All common areas that promote congregation are closed; and

      • All Authorized Businesses and Services within shopping centers or malls must comply with specific DPHSS guidance memos related to the associated Authorized Businesses and Services.

    • Previously authorized businesses and services operating at 50% of the occupancy load prior to this guidance memorandum may continue to do so.

  • All businesses that require servicing via appointment, as noted in this document, and are required to maintain a written record must keep a log that provides the following information, which must be readily available to DPHSS, when requested:

    • Date and time of the visit;

    • Name of the individual(s);

    •  Assigned staff or server and/or table or workstation; and

    •  Phone and/or email.

    • The business must verify the name of the individual and maintain this record for a period of 30 days from the date of service.

  • All businesses shall follow applicable requirements of DPHSS Guidance Memo 2020-29, which does not contradict or conflict with Executive Orders 2020-27 through 2020-33 and this memorandum, for social distancing; cleaning, sanitization, and/or disinfection of surfaces; posting of signs; face masks; and employee health and hygiene.

  • Businesses and Services Not Authorized for On-Site Operations.

    • Government of Guam agencies with customer service functions that are not deemed critical to the health and safety of the community; 

    • Indoor dining services at Eating and Drinking Establishments;

    • Educational institutions, including public and private K-12 schools, colleges, and universities;

    • Child care facilities;

    • Theaters and museums;

    • Tourist attraction sites and venues

    • Bars and taverns;

    • Gymnasiums and fitness centers;

    • Movie theaters;

    • Sporting events of all types;

    • Public swimming pools;

    • Indoor firing range;

    • All places of worship, except for parking lot services;

    • Swimming pools, playgrounds, and other shared facilities and rooms in condominiums and apartments; and

    • All government of Guam public parks and beaches, except for individual use for the purpose of exercise, subject to social distancing mandates.


DPHSS Guidance Memorandum 2020-39, and other relevant DPHSS Guidance Memorandums listed above can be viewed in their entirety at dphss.guam.gov/covid-19.

DPHSS Guidance Memorandum 2020-39

For the latest information on COVID-19, visit dphss.guam.gov or guamrecovery.com. For inquiries on COVID-19, contact 311 through a local number, or call the Joint Information Center at (671) 478-0208/09/10. 



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