JIC Recovery Release No. 125 - FEMA Helpline Revised Hours of Operation - GHS OCD

In light of decreased demand from Typhoon Mawar survivors, the FEMA helpline at 800-621-3362 is now open 19 hours daily, with revised hours from 9 p.m. (ChST) to 4 p.m. (ChST) the following day.

Guam residents who registered with FEMA for disaster assistance after Typhoon Mawar are encouraged to stay in contact with FEMA to resolve issues, provide updates on their applications or submit new information.

Applicants changing addresses, phone numbers or banking information should notify FEMA immediately. Missing or erroneous information could result in delays in receiving assistance.

Callers to the FEMA Helpline should refer to the nine-digit number they were issued at registration. This number is on all correspondence applicants receive from FEMA and is a key identifier in tracking assistance requests.

Survivors can also call the helpline to:

Update insurance information.
Receive information on the home inspection process.
Add or remove the name of a person designated to speak on your behalf.
Find out if FEMA needs more information about your claim.
Update FEMA on your housing situation.
Learn how to appeal an eligibility determination.
Get answers to other questions about your applications.

In addition to calling the FEMA Helpline at 800-621-3362, applicants may also update their information the following ways:

Online at disasterassistance.gov.
Download the FEMA mobile app.

Visit the following links for the latest information:

Governor’s Facebook: https://www.facebook.com/govlouguam
GHS/OCD Website: https://ghs.guam.gov/
GHS/OCD Facebook: https://www.facebook.com/GHSOCD/

X Flooding is a temporary overflowing of water onto land that is normally dry. Flooding may happen with only a few inches of water, or it may cover a house to the rooftop. There are many possible causes of floods including heavy rain, coastal storms and storm surge, waterway overflow from being blocked with debris, or overflow of levees, dams, or waste water systems. Flooding can occur slowly over many days or happen very quickly with little or no warning, called flash floods.

To learn more, visit https://www.ready.gov/floods

Wildfire

Regularly clean the roof and gutters.
Maintain an area approximately 30’ away from you home that is free of anything that will burn, such as wood piles, dried leaves, newspapers and other brush.
Connect garden hoses long enough to reach any area of the home and fill garbage cans, tubs, or other large containers with water.
Review your homeowner's insurance policy and also prepare/update a list of your home's contents.

Fire Weather

Turn on your TV/radio. You’ll get the latest weather updates and emergency instructions.
Know where to go. If you are ordered to evacuate, know the route to take and have plan of where you will go. Check-in with your friends and family.
Keep your car fueled, in good condition, and stocked with emergency supplies and a change of clothes.

Drought

Conserve water

Take shorter showers.

Turn off the water while brushing your teeth or shaving.
Run the washer less frequently and only when you have a full load.
Water your lawn less frequently and do so when the temperature is cooler in the early morning or late evening.
When you run the tap to heat or cool water, keep a pitcher to store the water and use it to water plants.
Avoid washing your car.

Practice fire prevention

Don't set off fireworks when conditions are dry.
Deposit cigarette butts in the proper receptacle to avoid starting a
Pour water over camp fires and backyard fire pits to ensure they are completely out before leaving them unattended.

Follow directions from local officials. If there are restrictions on water usage, be sure to heed them.

To learn more, visit https://www.ready.gov/wildfires and https://www.ready.gov/drought

X
Typhoons/Hurricanes are massive storm systems that form over the water and move toward land. Threats from typhoons/hurricanes include high winds, heavy rainfall, storm surge, coastal and inland flooding, and rip currents.

“Hurricanes” form in the Atlantic Northeast Pacific region and “Typhoons” form in the Northwest Pacific Region. These large storms are call cyclones in other parts of the world.

To learn more, visit https://www.ready.gov/hurricanes.

JIC Recovery Release No. 125 - FEMA Helpline Revised Hours of Operation